Facebook is launching Facebook Shops in a bid to gain a stronger foothold in the eCommerce world and compete with the likes of Amazon and eBay.
Shops will allow businesses to set up free storefronts on Facebook and Instagram. Facebook has had shopping features previously, but this update will allow companies to completely transform their Facebook pages into more accessible and attractive storefronts.
What is Facebook Shops?
In a recent post, Facebook has stated that:
“Facebook Shops make it easy for businesses to set up a single online store for customers to access on both Facebook and Instagram. Creating a Facebook Shop is free and simple.”
“Businesses can choose the products they want to feature from their catalogue and then customise the look and feel of their shop with a cover image and accent colours that showcase their brand. This means any seller, no matter their size or budget, can bring their business online and connect with customers wherever and whenever it’s convenient for them.”
Essentially, Facebook shops will function similar to existing eCommerce platforms but will only be available across Facebook and Instagram applications.
There are also plans to roll out features that allow businesses to handle customer support issues through Messenger, Instagram, and WhatsApp
Is Facebook Shops Free?
Shops are completely free to create – the only potential charge to businesses if a customer uses Facebook’s checkout option but this option can be turned off and users can instead be directed to the businesses’ own website checkout process.
If a business has a fully functioning eCommerce website then all products can be listed on Facebook Shops for free as then there is no need to use Facebook’s internal checkout process.
Is Facebook Shops Worth It?
Absolutely! As COVID-19 has forced shoppers away from the high streets, online sales have soared. These new Facebook and Instagram shopping features present another opportunity to get your products in front of consumers who are looking to purchase online.
With 1.73 billion daily active users worldwide, Facebook has a massive reach. Shops allow businesses to tap into this audience directly. With billions of users now able to easily browse products without leaving Facebook, this is a great opportunity to boost sales in a time that may be difficult for a lot of companies. With no cost to Facebook and such a big audience for your products, there is no reason not to try it out.
Even if you don’t currently have a huge following on your Facebook, the platform allows you to run paid ads that will put your products and storefront in front of targeted demographics.
When does Facebook Shops Launch in the UK?
Although Facebook Shops has launched in the US, it will be rolled out to the UK and rest of the world in the next few months.
How do I set up a Facebook Shop?
To upload all of your products to a Facebook Shop, you will need to create a product data feed or sync your OpenCart, WooCommerce or Magento website.
The digital marketing team at eSterling are able to guide you through this process and get everything in place ready for you to start selling on Facebook shops.
If you need more information on how we can help you sell on Facebook Shops or any advice on social media marketing, please get in touch now.
Google has announced plans to roll out free listings on their Google Shopping platform. This service allows online eCommerce stores to sell their products directly on Google.
Since re-branding to Google Shopping in 2012, the service has been paid-only. With increasing pressures bearing down upon retail markets, the search engine giant has decided to allow businesses to list their products for free to help them better connect with consumers during this period of uncertainty .
This is a massive opportunity for any product-based business. Even before the pandemic hit, hundreds of millions of Shopping searches took place every week. It has been estimated that Google Shopping makes up 85% of paid traffic for online retailers.
Now with brick and mortar shops shut for the foreseeable future, this platform and other digital commerce services are becoming key places for businesses looking to sell their wares. Even when the world returns to relative normality, eCommerce is going to be vital for the success of a large number of businesses, and free Google Shopping listings could be central to this.
The free version of the service is rolling out at the end of April for the US, and is planned to be extended to the rest of the world by the end of the year.
Although free listings won’t hit for a few months in the UK, now is the perfect time to make sure your website and products are ready for listing on Google Shopping.
How to make your website ready for Google Shopping:
First of all, your website requires full eCommerce functionality to be eligible for Google Shopping. This essentially means that customers can purchase products on your website.
Your site will need at the very least individual product pages, basket & checkout functionality and an integrated payment gateway. If your site doesn’t have these capabilities, you won’t be able to make use of the free Shopping listings.
If you sell products and you haven’t upgraded your site so customers can purchase directly on-site, now is the perfect time. Alongside the huge benefits of free Shopping listings, digital commerce will prove to be a vital revenue stream for many as more and more shoppers move online.
If you are interested in how you can upgrade your site, get in touch with the team at eSterling who can help make the transition to eCommerce. We have been building eCommerce sites for over 20 years and know how to create sites that makes it easy for customers to purchase the products they need.
Set Up A Merchant Account
If you plan on only using the free listings in Google Shopping, you technically won’t need a merchant account until later in the year when the service goes live. However, now is a better time than ever to sign up and get acquainted with how the platform works.
This account is where all your product data will live, alongside where you can where you can set shipping and tax rules. Sign up is easy and can be done here – https://www.google.com/retail/solutions/merchant-center/
When you want to start selling products, you will need to verify ownership of your website. This can be done in a few ways including Google Analytics, Tag Manager or a HTML file upload.
If you need assistance with verification process, eSterling can help guide you through the easiest solution possible
Set Up Product Feed
If you have an eCommerce site all ready to go, you’ll need to generate a product feed that can be sent to Google. A shopping feed is essentially what allows you to tell Google what you are selling and how much to sell it for. This is the heart of any good Shopping campaign, so getting this setup and optimised well in advance could be key to success when free listings are rolled out.
Setting up and optimising your google shopping feed it will ensure you show up for the right searches, earn clicks and maximise sales. eSterling have helped companies across the UK set up their product feeds and succeed in Google shopping. We handle everything from generation to optimisation, so if you want to outperform your competition when the free listings roll out, contact eSterling now.
Optimise Product Pages
Google Shopping requires landing pages from product ads to show the same product, image and price that appeared on the Shopping listing, as well as the ability to intuitively add to cart and purchase.
A landing page that doesn’t meet Google’s requirement could prevent your products from showing up at all. Now is the perfect time to review all of your product pages to ensure they are eligible to appear within the free listings later this year.
Google also requires product images to meet certain quality standards, for instance, if your image is too low resolution the product may be prevented from appearing in your campaign at all. Now is a great time to review your product images.
eSterling’s web design team have created hundreds of product pages that meet the standards of Google shopping. If you feel your product pages need reviewing, contact us now and we can go through what you need to do to get them ready to sell for free on Google Shopping this year.
Set Up User Tracking
Ensuring you can accurately track how Google Shopping users are interacting with your site will be vital in ensuring your campaign is performing as best as possible when you start making use of the new free listings.
eSterling’s SEO team can set up Google Analytics and other user tracking options on your site in no time, making the process as simple as possible and ensuring your tracking is ready once the new changes start to roll out.
Call us on 0121 766 8087 and we can discuss in more depth how we can help you get your website ready for free Google Shopping Ads.
The COVID-19 pandemic means that almost all businesses have had to change how they operate to cope with the new social distancing measures in place.
Consumers are currently seeking out as much information as possible regarding services and products that have been affected by the lockdown. For all businesses, getting this information online is vital in ensuring your business can continue to operate as smoothly as possible whilst everything remains in flux.
Although your website might be the primary point of contact for all of your customers, there are other channels that are key to ensuring all updates are as visible as possible.
Here’s some tips on how you can communicate effectively with your online customers during the coronavirus pandemic.
Your website can often serve as the main point of contact for customers or clients looking for more information. If your business operation has changed significantly due to COVID-19, it’s definitely worth getting this on your website as soon as possible. It is also worth updating your site to reassure any users if your business activity is unchanged to let them know that any services or deliveries will be uninterrupted during the period of lockdown.
Notices should also cover any impact to customers, how employees are being protected with social distancing, any services or timescales that will be affected, changes to opening hours, any alterations to how customers can contact your business and anything else may be changed due to the restrictions.
Depending on the amount of information you need to communicate, this could take the form of a short message in the header, a paragraph on the homepage and FAQ section or dedicated landing page for all COVID-19 updates.
If you need to put notifications on your website, but aren’t sure how to action this, the eSterling design team can help provide a solution that will best integrate with your existing website design and ensure anyone who lands on your site is up-to-date with any changes to your business. We also offer copy writing services that can help effectively communicate your message to customers.
Mailers to current clients and customers is the ideal way to directly communicate with the individuals who will be most affected by any changes to service. A mailing list therefore can be a powerful tool for getting a message out during quarantine.
Recipients are most likely going to be most interested in what measures you are taking to reduce risk and how this will impact any services they have with yourselves.
Producing a short, punchy email with a clear subject line can easily distribute this information to everyone who needs it most. By keeping the copy simple and details down to the essentials, emails can be one of the most effective forms of communication over this uncertain period.
If you don’t currently have any mail campaigns set up or need some assistance with your current campaigns, eSterling can help. Our marketing and design teams are able to put together high quality mail campaigns for you, making the process quick and stress free.
Google My Business/Local Listings
For local businesses, Google My Business can often be the first thing users will see in search when looking for your company. Updating this listing is vital in making sure any changes in local business operations are highlighted to customers.
Google themselves have advised on updating store hours and putting as much information about COVID-19 measures via posts and descriptions in their GMB profiles.
Before making any changes, be aware that Google have changed some features and functionality of GMB listings.
It’s also worth updating any key profiles you have such as Bing Places, Yelp, TripAdvisor and any other directories or platforms that offer local business information to users.
If you need assistance updating your Google My Business listing or any other local directory listings, then eSterling will be happy to help.
Social media is one of the quickest ways to get information out to the world, as it’s the easiest way to provide updates to a wide user base in real time. Facebook and LinkedIn have all put out guides on how to keep customers updated on their platforms. This mainly involves making as many posts as possible, ensuring the most important updates are clearly visible and you are promptly responding to any messages you get during this period.
If you need some assistance with your social media strategy during quarantine, eSterling has a dedicated marketing team who can help find the best solution for you businesses as things continue to change.
Structured Data is a useful way to keep customers updated that may be overlooked by a lot of websites.
Structured data is code in a specific format that can be read by search engines to present the information within search results.
For instance, sites can use the itemAvailability structured data to display stock availability directly within search results. Options for this include InStock, OutofStock, Discontinued, has LimitedAvailability, is available InStoreOnly, OnlineOnly and more. This can be extremely useful if your store has moved all of its products to online only availability to reduce contact between employees and the public.
There’s a variety of quarantine related info that can be presented in search results through structured data, including event cancellations and creation of now-virtual events. Google have also added a SpecialAnnouncement data option for any COVID-19 related announcements to be displayed next to your website in search results.
For more advice on how you can implement structured data or amend existing data, please get in touch with our team now.
Page speed, in its simplest terms, can be defined as the time it takes for a website page to load.
Page speed has been a ranking factor for Google since 2010, and increased its importance in how Google ranks sites in 2018. Simply put, a slow website can hurt your search engine rankings and traffic.
What is page speed?
To fully understand why page speed is an important factor in the overall performance of your website, it is best to first understand what page speed is.
Page speed can have a few definitions, but the definition Google uses is made up of two metrics: first contentful paint and DOMcontentLoaded.
First contentful paint is the time it takes for the first bit of any content on a page to be rendered and the DOMcontentloaded is the time it takes for the entirety of the HTML content on the page to be loaded.
Google uses these to generate their page speed score – which can be tested with Google’s PageSpeed Insights.
What impact does page speed have?
From an SEO perspective, the first reason you should pay attention to page speed is that it is a direct ranking for Google.
While a faster site won’t always mean you will automatically outrank a slower site or vice versa, it does definitely improve your chances of ranking higher in search engines.
Speed also has an impact on PPC performance, as a slower site can also decrease your Google AdWords Quality Score. A lower quality score makes it more difficult and expensive to bid for the top positions in Google’s paid results.
Page speed is not just important for how Google views your site, but how users interact with it as well.
A slow site is less efficient and more difficult to use, which may actually turn users away that have already landed on your site. A study by Kissmetric suggests that if a page takes longer than 3 seconds to fully load over a quarter of users will click away.
This will increase bounce rate and lower conversion rate considerably, particularly if you are an eCommerce site. If it takes a long time for a user to navigate a site to reach their goal, whether it’s buying a product or finding information, the more likely they are to abandon their journey. For instance, Walmart.com saw that with every second of increased page speed, their conversions increased by two percent.
How to improve page speed
Improving page speed comes down to removing unnecessary elements that may be bogging down your page load time – however, it can often be more complicated than this sounds depending on how your site has been built.
Here’s a few examples of how you can improve page speed:
- Minimize HTTP requests
- Minify and combine files
- Enable compression
- Enable browser caching
This is by no means an exhaustive list and it won’t always just be a simple case of following these steps and seeing your page speed rocket upwards. No two websites are the same, so diagnosing speed issues requires the knowledge of a skilled web designer or developer.
The team at eSterling can help you improve your page speed, with our expert designers and developers equipped with the knowledge and skills to quickly identify any issues that are preventing your site
If your site is scoring low on Google Page Speed Insights, give eSterling a call now on 0121 766 8087 and we can offer expert advice on how to improve your site’s performance.
Researching keywords is one of the most important parts of search engine optimisation. Ensuring you are targeting and tracking the right keywords makes sure that your site is bringing in the most relevant traffic possible.
On the surface, selecting the right keywords might seem simple. If your website sells shoes, surely it should be as easy as optimising your website around the keyword “shoes”? Unfortunately, keyword research is much more complicated. You will need to consider not only relevance but also search volume, competitiveness, user intent, keyword types and more.
Here’s a starting guide for choosing the best SEO keywords.
What are SEO keywords?
Keywords (sometimes known as search terms or key phrases) are words and phrases that users enter into a search engine to return a set of results.
SEOs use keywords to define web pages and help target content to the largest and most relevant audience possible.
By understanding the keywords that users are using to find the products and services you offer, you can make sure your website is optimised fully to capture as much relevant search traffic as possible.
Here’s what to consider when carrying out keyword research.
Search volume is the total number of searches for a given keyword. For instance, according to the latest data the keyword “star wars” gets 246,000 searches a month in the UK.
Understanding what people actually search is an important part of finding the ideal keywords for SEO.
Obviously, it is important to target keywords with the highest search volume possible. However, you need to ensure that you aren’t just targeting keywords just for the sake of high search volume as higher search volume keywords can often have ambiguous intent.
For example, if you have an eCommerce site that sells running shoes designed for gym and exercise use, tracking and targeting the keyword “shoes” would not be worthwhile. Although it has a high search volume, this keyword is too general and may draw users who’s search intent doesn’t match the specific content your page provides.
Relevant traffic will come from users that are looking for the exact information or product your website is providing. Although a keyword may have high search volume and low competition, it’s not worth targeting unless it actually matches the content your website is offering as it won’t bring in useful traffic.
Understanding why a user is making a search is vital for SEO – are they looking for a specific product? Do they just need some information on an event? Are they looking for contact details?
There are three types of searches:
The intent is to reach a particular website or brand. Navigational searches could be terms such as “amazon” or “nike running shoes”.
Informational searches are when users are looking for guidance, background information, or specific information about a topic or product without having any concrete intention to purchase or any wish to seek out a specific page
Search requests that indicate a clear intention to purchase are regarded as transactional queries.
Through machine learning, Google attempts to understand the intent of searches and returns results that are the closest match to this intent. This means by looking at what results are returned when making a search you can get an idea of what a user intentions are when searching certain keywords
This is important when choosing keywords – If you are targeting keywords that return mainly informational results and your site is an eCommerce site, it may be worth looking at other keywords that return transactional results.
It’s important to consider what competitors are appearing for the keywords you are targeting. If the first page of Google is dominated by Amazon, eBay or equally as large companies, it may be difficult to outrank these sites. This isn’t to say it’s impossible but, especially in the early days of an SEO campaign, it may be better to focus efforts on less competitive keywords. Researching similar sized competitors and seeing what keywords generate organic traffic for them that you don’t rank for is a great starting point for keyword research.
If you are still having trouble choosing the best SEO keywords, contact eSterling now. As part of our SEO services, we use industry leading tools to uncover exactly what you need to target to bring in the most traffic possible,
Give us a call on 0121 766 8087 to discuss how we can help your website reach more people.
Product pages often serve as one of the most important landing pages on your website. If a user is searching for a specific product, organic and paid search results are more than likely to be filled with product pages.
This means that your product page needs to provide the perfect amount of information for users and for search engines.
Here’s a checklist to ensure your product pages are performing well in search and reaching the most customers possible.
All good product descriptions should clearly and concisely explain what the product does, use language familiar to your target customers and communicate why someone should choose this product over a competitors.
Product descriptions should be written for customers first of all – with a clear tone of voice, persuasive wording and appropriate length. Descriptions that do this and demonstrate the clear value of your products will be a vital tool for leading your customers through the sales funnel.
However, just as important as selling to potential customers is product copy that targets the most relevant keywords users are going to be searching in Google. Search engine crawlers determine what a product page is trying to sell by scanning and reading the content. If you haven’t included what could potentially be searched by consumers in your copy, you could be missing out on a lot of search traffic. Keywords should be included naturally into the content, and not stuffed in just for the sake of SEO.
Product descriptions should also be unique for every product. Duplicated content can be a significant issue for SEO and should be avoided when possible, especially for large eCommerce websites.
Product Specifications & Information
Online customers are lazy. When viewing a product page, they want all the information they need in front of them and are often put off by having to click through to other pages to find what they need.
This is why all relevant product information should be clearly displayed on product pages. This can include prices, shipping costs, product size, product colours, and technical information.
Including as much relevant information as possible is always useful to the customer as they can understand the product completely by viewing one page. This will encourage them to move them down the conversion funnel in the simplest way possible.
Product imagery is often the first thing a customer will see on a product page. For this reason, you should ensure that your products images look as desirable and as high quality as possible.
9 out of 10 users have said that product images directly affect their purchasing decisions, so it’s vital to get it right.
Every image should be as high quality as possible while still staying under image size guidelines. Images that are stretched or too compressed will instantly send red flags to potential customers.
A range of images that shows your product from different angles is also preferable, especially if your products are dependent on their aesthetics. Having multiple images for each product variation is also a great way to show your customers exactly what they are buying.
Aside from just looking great, your images need to be helpful and answer questions your customer may have about a product. An image needs to give an idea of how it can be used and why they need to buy it.
Videos have also become a useful tool for eCommerce sites. Including videos on your product pages allows sites to give a much deeper insight into a product than a simple image. A video can include voice over and in-depth product demonstrations. This can be a powerful way of showing why a customer should purchase a product.
Social proof is a powerful tool within eCommerce. Seeing what someone else thought of a product can be one of the main things that helps a user decide on making a purchase.
The immediate benefit of reviews is that they can make your future customers feel that much more confident. Having this clearly displayed on a product page increases the chance that they a user will make the decision there and then.
If you need help on creating the best product pages possible, get in touch with eSterling! We are experts in eCommerce web design and digital marketing and have the knowledge and tools to help you create product pages that get users to click that buy button!
As search engine results have evolved over the years, helping Google understand your website has become more important than ever.
One method of providing explicit clues about a page is by including structured data. Structured data is a standardized format for providing information about a page and classifying content. This is typically written using Scheme.org vocabulary and can provide information on everything from product prices, stock availability, company contact details, customer reviews, delivery information and more.
Structured data, however, isn’t a direct ranking signal for search engines – so why is it so important to have, especially for eCommerce sites?
One way Google ranks sites is relevancy. For instance, if a user searches “cheap floor tiles”, Google return sites most relevant to that query and the user intent – so in this case it will most likely be eCommerce sites selling floor tiles. So if Google understands your site is an eCommerce store selling floor tiles, it will have more chance of ranking for this keyword.
Structured data make it explicitly clear what your page is about to Google, and while this isn’t a direct ranking signal, it may contribute to a stronger relevancy signal for the keywords you are trying to rank for. Allowing Google to easily see the exact information on products you want to sell is always going to be beneficial.
Another reason for structured data is Google’s ever-growing use of rich snippets. Rich snippets are Google displaying additional data aside from the usual organic listings and Google Ads – for instance, this may be a knowledge graph, showing the direct answer to a question.
Rich snippets extend to much more than just providing answers – here are some of the ways this can be utilised for eCommerce sites:
Displaying as much information as possible next to search listings is a proven way of improving click through ratio (CTR). The more information you provide, the more likely it users will click.
Some sites have seen as much as 30% increase in CTR after implementing structured data – this could be a major boost to both traffic and conversions.
Additionally, users will be entering your site with more information on the product they want to purchase. This can help decrease bounce rate and improve conversions as customers may have already made their purchasing decisions before clicking on the site.
If you are interested in improving your site with structured data markup, please get in touch with eSterling now. Our expert web design and SEO teams can implement structured data on your site, boosting your rankings, traffic and sales.
Meta descriptions are snippets of code that provides information about a webpage, giving a brief description that is often used as part of Google’s search engine results page (SERP).
Despite seeming relatively simple on the surface, meta descriptions has often caused confusion for anyone trying to optimise their site for search engines. This confusion is centred around how much Google pays attention to this data when deciding how to generate its rankings.
During a recent SEO Mythbusting 101 talk, Martin Splitt, a Google Webmaster Trends Analyst, gave his opinion on what he thought was the top 3 SEO ranking factors you should focus on.
Interestingly, his second most important factor focused on metadata and meta descriptions.
This is surprising because as far back as 2009 Google has explicitly stated that meta descriptions are not used as part of their ranking algorithm.
Placing an emphasis on descriptions over something like backlinks seemingly goes against previous Google statements. Does this mean that Google has suddenly started including metadata as part of their ranking factors?
John Mueller, the senior trends analyst at Google has since cleared up some of the confusion surrounding this statement.
He clarified the statement by saying “I wouldn’t necessarily say that every website only needs to focus on those factors and then everything will be perfect”
“It’s rather more that these are things that we’ve commonly seen being missed when designing and developing websites.”
This suggests that Martin wasn’t giving an exact list of ranking factors during the talk, but rather that he was speaking to what developers and webmasters usually overlook when optimising a site.
It is most likely that meta descriptions do not directly impact rankings in the way that quality content or backlinks do, but are still vital to success within SEO despite being overlooked.
Meta descriptions are the first impression a user will have of your site when appearing on a SERP. If your meta descriptions are relevant to their search, effectively summarise what the page is about, have a clear Call To Action and are compelling enough to separate your site from the competition, the amount of people clicking through to your site.will increase.
Essentially, meta descriptions won’t directly improve your rankings, but the better they are the better your click through ratio will be. For this reason, it is obvious that meta descriptions are very important in terms of SEO, but still aren’t necessarily used as a ranking factor.
As part of eSterling’s SEO services, we write effective meta descriptions, ensuring your site will get the most traffic possible from search engines.
If your site is struggling to perform in Google, get in contact with eSterling now to find out how our SEO team can help.
User reviews are integral to online success in 2019 – the power of one customers’ thoughts should not be underestimated in its influence on other potential customer.
A Google My Business profile is one of the main ways to gather reviews for your business. Just accumulating genuine reviews through Google is a great way to boost business in itself, but prominently displaying these on your website is even more important.
According to data from BrightLocal, 86% of consumers read reviews for local business (increasing to 95% for people ages 18 – 34). Consumers are always seeking out social proof to ensure they are making the right decision, If reviews from a trusted source like Google are prominently displayed on your website, this social proof is right in front of them, decreasing the chance that they will look elsewhere.
Google reviews also help build trust more than a traditional testimonials page. Google recommends that all the site owner should have control over all main content except for user generated content such as reviews and comments. Testimonial pages with static reviews are controlled by the site owner, and don’t guarantees legitimacy. Reviews that come directly from Google cements trust in users that reviews are legitimate.
This also has SEO benefits for your website. Review signals are a big ranking factor for Google’s “local pack” – the listings that appear underneath the map on local searches. More reviews mean you will appear higher in these local search results, putting you in front of more customers in your local area. Onsite reviews from third parties also help boost page quality, which can have a positive impact on search rankings and traffic.
Perhaps most importantly, if your website has eCommerce features onsite reviews can help boost conversions massively. Social proof is one of the biggest deciding factors to whether or not a customer chooses to buy a product.
If you don’t have Google Reviews on your site currently, eSterling can help.
Our team of web designers can install a Google review widget onto your site that will fit perfectly into your existing website design.
Contact us now for more information on our Google review widget.
Online shopping has become a central part of daily life for millions across the UK. With internet speeds improving, fast mobile data coverage extending across the country and websites becoming more feature-rich, eCommerce websites are quickly taking up more and more market share from traditional brick and mortar retail stores
According to the Office for National Statistics, in 2018 one in every five pounds spent in UK retailers was online.
With so many people now going online to purchase goods, if your eCommerce website isn’t up to scratch, you could be missing out on a lot of business.
To help improve your eCommerce site, eSterling have put together four steps to get your eCommerce performing better and generating more sales.
Create an Easy User Journey
Customers are quickly put off by complex, confusing sites that lead them on a wild chase to find what they want. Sites that have an easy to follow structure, clearly displayed information and simple payment and checkout process are much more likely to convert site visits into sales.
Your products should be grouped into easily identifiable categories and subcategories with a simple navigation that allows your users to quickly see the next steps they can take. Design and functionality should blend together to promote uncomplicated navigation through the site.
Users also expect clearly displayed pricing, shipping cost, estimated delivery dates and returns, so all eCommerce sites need to make this information easy to find. To further support customers, offer uncomplicated ways for them to contact you if they can’t find the information they need.
Multiple steps in the checkout process will cause users to abandon their purchases. Anything that can be done to simplify this process down as much as possible will reduce cart abandonment and ensure that your site is converting to its full potential.
If you need help creating a seamless user journey, eSterling have over 40 years of combined commercial experience in web design – our team of designers & developers are experts at combining stunning aesthetics with simple usability, allowing users to navigate eCommerce sites effortlessly.
Focus on Product Pages
When eCommerce sites have hundreds of products for sale, optimising each and every product pages can often seem like a gargantuan task. However, neglecting this will damage your chances to succeed in the online marketplace.
Creating successful product pages is centered around communicating as much information as you can about the product in the most concise way possible.
Product descriptions should be clear and engaging, including what your product is, what it does and why it’s better than your competitor’s products. Any important info about product specifications should also be prominent so customers will feel confident they have found the right product for them.
Good photography is equally important – when searching the internet for goods, consumers will often scan the page rather than take in every detail. The first thing customers will see is the product image so high quality and correctly sized imagery is imperative to converting more sales.
Track Site Performance
Understanding exactly how your site is performing is key to success in the eCommerce world.
Tracking site performance and looking at how customers interact with your site will allow you to see exactly what you need to do to improve your eCommerce experience.
For instance, if your data is showing that users are adding items to the cart but abandoning the process during checkout, you know you need to look at how you can improve your checkout process.
Installing eCommerce tracking allows for lots of useful insights such as this, and will become one of the most important tools at your disposal.
eSterling offer eCommerce tracking with our eCommerce SEO, which allows you to accurately track how customers interact with your site.
Trust is one of the most important factors when it comes to deciding if you buy a product online. If a customer doesn’t trust a site with their payment details, there is very little chance they will make a purchase.
A professional site design is one step toward building trust with potential customers, but this shouldn’t be the only thing you do.
Getting onsite customer reviews is a great way to build trust – social proof is one of the most important aspects of how people to decide to interact with websites. If it is prominently displayed that other people have had a good experience with buying from your site, it will be much more likely thta others will make a purchase.
Making sure your site has an SSL certificate is equally important to ensuring users trust your store. Google Chrome has now started marking sites without HTTPS encryption as “Not Secure” in the address bar. With online safety being at the forefront of people’s minds, seeing a warning like this could prevent many users from trusting your eCommerce shop.
eSterling offer Google review widgets for your site, prominently displaying your Google reviews on your site’s homepage, as well as SSL certificates with out hosting packages. Get in touch now for more information