SEO Customer Service Assistant Role

We are a leading Digbeth web design agency and we are seeking a motivated, target-driven individual to join our SEO team as a Customer Service Assistant.

This is a fantastic long-term opportunity for the right candidate, offering a clear career path in our well-established firm. We need an energetic, and highly organised person to assist our Client Relationship Manager in looking after our growing customer base.

You will have:

• Excellent interpersonal skills and a friendly demeanour with confidence in your abilities
• A degree-level education
• Preferably a sales or customer service background with proven results
• A good grasp of what SEO is and the desire and potential to increase your knowledge
• A desire to take on increased responsibility and a can-do attitude
• Strong administrative skills and an excellent level of written and spoken English

Duties will include:

• Being the first point of contact for our SEO customers, dealing with service issues and queries
• Providing a continuity of care to customers
• Departmental administration, use of office databases, spread sheets etc.
• Conducting service reviews with customers over the telephone or face to face and encouraging sales and upgrades

We are looking for a special person to fill this role and would like to find someone who is interested in building a long-term career within the field of SEO and Internet Services.

Full time.

Permanent.

Salary range £13k – £16k (dependent on experience)

 Please call Claire Jones on 0121 766 8087 or submit CVs to claire.jones@esterling.co.uk