How to write content for your website
When you’re asked by your web agency to write some content for your new web site all you really have as a guide are the page titles (About Us, Company Overview etc.). It’s hard to know what to write about, let alone find the spare hours to write it. That’s why we as Web Designers appreciate it must be difficult to start writing when the day-to-day running of your company takes up so much time.
To get you started here are a few small tips on how to write the perfect content for your web site quickly and painlessly.
What to Write About
What is your industry? Where are you based? What areas do you cover? What are your products? Do you offer services? Why are you different from other companies in your industry?
These are all questions that will need to be answered pretty quickly when a potential customer lands on your web site so answer these questions immediately. Try not to write long sentences and paragraphs if possible – this will immediately turn a potential customer away. Make your copy punchy and interesting, don’t just list the facts – make it personable.
How to write your content
Always bear in mind your ideal keywords when writing for your web site. You may have heard about ‘Keyword Rich Content’ – this is basically a way of writing that includes the words or phrases your potential customer would type into a search engine to find your business – USE IT! A bullet point list is always easy to follow and is a great way of listing services and products.
…and remember, you’re selling your company to the world!
What to do once your content is written
Run spells checks and re-read it all. Here at eSterling we always double check the content our customers send us and we can improve where necessary. Send it to your Web Designers on a word or similar document.
This is just a small article on writing content for the web so if you need any more help please call our help desk on 0121 766 8087 and they will be able to go through all this in greater detail.
Would you buy from a mobile phone?
They have now invented a term for it – m-Commerce
Studies show that consumers buying goods from their handsets is set to more than double by the year 2013 (Survey by Ovum and Verdict Research Company)
There is a current total of £123 million being spent via mobile, out of a total of £21bn online retail spend.
There is already a shift towards the mobile-web, so are we ready for what they reckon could be the next big step?
What type of products might one buy via a mobile device?
Am I a dinosaur for feeling it will be years before I take a chance on buying from a mobile? Although I might buy from a Tablet.
What do you think?
Conversion Rate Optimisation
Here are some simple ways to increase you ROI via conversion rate optimisation.
1. Be Relevant
Your ad text or meta description should always be relevant so the user will know what to expect when they arrive on your website. There is no point making wild claims that are not reflected on the site as this will just lead to poor bounce rates. Make sure that you use the keyword in your H1 title as this will help with both users and search engines. Perhaps one of the most vital points to consider in term of relevancy for the user is to use an accurate image. All to often I see generic images used on eCommerce sites, this will do nothing to improve sales. Always use your keywords in crawlable areas of the page as well utilising keywords in the domain if you can.
2. Proposition
You must quickly and simply portray your business proposition to your customer, frame the product or service in your opening text, ensure you prioritise your key features and benefits, consider the best way to get your point across – text, image, Video? Next try to see it from your customers point of view, see if you can handle any objections or concerns they may have about purchasing from you. One final point to consider is not to overwhelm the the user, do not be tempted to bombard them with too much information – an alternative may be to include downloadable demo, white papers or fact sheets. Always use a call to action.
3. Trust
The more trust your site can instill in the user the more sales it will make. This statement is so true for on-line shops. This can be done by the site itself as well as in the promotion of your company brand and the product/service brand. Your main enemies here are scepticism brought about by lack of information, not including reputable 3rd party ratings/awards and badges, and not have an SSL or payment system from a good provider. Try to use trust inspiring text, for example point it out if you have secure check out system, include testimonials in either text or video format. In terms of the web design you need to have a clean and tidy looking site, it should look professional and not rushed or cheap.
4. Understand User Intent
Try to find out what your typical customer responds to, try varied approaches and stick with the one that works best. You could try a softer call to actions or a harder approach, you may wish to experiment with different web designs and ways of presenting data, perhaps you will convert better if you can engage with the customer in a phone call? The key with all the things you try to is to ensure that you have a tested it in a fair way and to measure your success. Once you have a good amount of data you can choose the best way to proceed in terms of your customers intent.
5. Remove Distractions
Remember that the more obstacles you put between the moment a user enters your site and the point of sale the more likley it is that the sale will not complete. Your sales process should be simple, linear and as easy as possible. Common issues are including global navigation on your PPC landing pages, not using technology’s like JQuery to stop users from leaving the sales funnel by utilising tabbed pages of JS overlays to keep users on the page, off topic text and distracting images, asking for too much information from the user just to make the sale.
To find out more about conversion rate optimisation, get in touch with us here at eSterling.
Google+ for Businesses
This week Google have launched a new feature on Google+, called Google+ Pages. This allows businesses to set up Google+ accounts as a way for them to interact with their customers through Google’s social network.
Up to now Google+ has been purely a people-to-people social network, but this is the internet giant’s first attempt at using the network to connect people to businesses.
The pages are similar to company pages on Facebook and will work in similar way. Customers can already +1 your page providing you have a +1 button on your web site, but now they can also add you to their “Circles”. This means they will be kept up to date with whatever you put on your Google+ pages.
At this early stage in it’s life, it remains to be seen if Google+ will be able to compete with Facebook in terms of user numbers, but with 40 million users already registered for Google+ it is another viable way for your business to connect with a massive potential customer base.
If you want to get your business on Google+ or wish to discuss any aspects of using social networks to connect with potential and existing customers give us a call and speak to one of our social media experts.
Is your website ready for the Christmas shopping rush?
November is upon us and that can only mean one thing – it’s practically Christmas! Consumers are sure to start their Christmas shopping in the next few weeks and many people will be turning to online stores to beat the queues.
A recent study by e-commerce data quality experts at Postcode Anywhere polled a thousand UK consumers. The results show that while 25% of consumers plan to buy more Christmas presents online this year than last, only 5% will reduce their online spend.
Postcode Anywhere’s sales and marketing director Phil Rothwell said, “With 5% set to reduce spend and 25% to spend more, all things being equal, retailers could well be looking at a rise of around 20% in online sales this Christmas, a similar increase to last year. This is a fairly significant finding, but possibly not a surprising one given the circumstances.”
If you own an e-commerce website you should be thinking about how you can maximise seasonal sales. An easy way to do this is to start an Adwords campaign, which allows you to advertise on Google quickly and simply. You can choose your own monthly budget and even control when your ad appears.
If you already have an Adwords campaign, you should think about increasing your budget from now until January to maximise Christmas sales. Don’t forget that many consumers will be looking for great deals in January as well!
Here at eSterling we can provide you with assistance with Adwords, so if you would like to find out more please get in touch.
Stop! Hammer search! MC Hammer launches his own search engine
I’d forgive you if you didn’t believe this headline (I had to check April Fools Day hadn’t come early myself!), yet it’s true – the Hammer-pants-wearing entrepreneur has launched his very own search engine.
It’s called WireDoo and MC Hammer is hoping that it will revolutionise search in the same way that Google has. The concept of WireDoo isn’t bad – Mr Hammer calls the way it works a ‘deep search’ and hopes it will return results based on relational topics.
MC Hammer, real name Stanley Kirk Burrell, discussed this in more detail at the Web 2.0 Summit inSan Francisco. He explained that today’s search engines work by connecting keywords (search terms) to one topic (not an entirely accurate view I must add). However, MC Hammer believes that when you search for a home, you will want to see information about the surrounding community, schools and crime statistics etc. And this is exactly what WireDoo claims to achieve, hence the tagline is “Search once and see what’s related.”
The rapper didn’t reveal much more about the how the search engine will work in practice and we’ll have to wait a little longer to try it for ourselves as it is currently in pre-beta. You can however sign-up to get access to WireDoo as soon as it’s ready.
Taking on Google will no-doubt be a tough one for MC Hammer and if he wants to prove he’s ‘Too Legit to Quit’ he’ll have to be prepared for a rough ride. Toppling Google has so far proved difficult for big-hitters such as Yahoo and Bing and many other failed projects (who remembers HotBot, AltaVista and Infoseek?).
However, if MC Hammer’s project does take off, eSterling will be the first to let you know. You Can’t Touch This!
Google teams up with Citizens Advice Bureau
Google, in partnership with the Citizens Advice Bureau, have launched an excellent new site called ‘Good to know’. The site aims to provide tips and advice about online security and privacy issues to users of all levels to help them protect their personal information on the web. Check out the site for yourself here.
The site offers advice on a range of issues from choosing online passwords, password strength and signing out of web sites correctly to more advanced issues such as secure sites, SSLs and cookies.
As you would expect from Google the site is well designed and easy to use, all the information is written in a way that can be understood by all levels of user, almost all the advice given comes with a tutorial video to explain the issues further and there are many links to other sites that you may find useful. There is also a handy Jargon Buster section for those who don’t know their spam from their cookies.
This site is an invaluable resource for almost all internet users, but it is also very useful for anyone who owns a web site. Web site owners (particularly those with ecommerce sites) should take a look at the Good to Know site and assess if their own sites conform to the advice given by Google about safe sites. If your site does not conform to Google’s advice then you may lose credibility; but more importantly you may also lose potential customers who do not trust your site enough to make purchases on it.
If you feel your site does not conform to the advice given on Good to Know or you want to discuss any specific issues around the security of your web site, give us a call and we will be happy to advise you of ways you can increase the security of your site.
Retrieving a stolen laptop is mission impossible. Or is it?
Hopefully you won’t ever have to activate the software I’m going to tell you about today, but if your laptop does get stolen you’ll be very glad that you installed it.
The software I’m talking about goes by the name of Prey. In a nutshell it’s free software to track your computer should it get stolen. Thanks to some nifty software, the Prey team have made a tiny agent that silently lives on your laptop, desktop, tablet device running Android, Windows, Linux or Mac OS. (A bit like having a mini James Bond at your disposal should a thief strike!)
Whether you are the victim of theft or just left your item on a train or in a taxi, Prey will quickly alert you regarding its location, who is using it (through the use of Facebook for example), and even trigger specific actions like locking the device, or start removing sensitive data from it.
Using the device’s GPS or the nearest WiFi hotspots allows you to grab a fix on its whereabouts. You can even take a picture of the thief with your laptop’s webcam so you know what he or she looks like! Have a read of some remarkable success stories: http://lifehac.kr/oULPhE or http://bit.ly/nJw3Ln.
The agent cannot be removed without your administrator password, which means it will keep running until you’re able to get the police involved to track your laptop down.
Any type of loss can be upsetting, but when it’s an expensive computer with personal data, your prized music collection, treasured family photos, it can be all the more depressing. This outstanding software works on your PC or phone, silently waiting for you to wake it and work its magic. Let’s just hope you never have to use it!
Here’s the link to Prey: http://preyproject.com/
‘No frills’ websites… “my son, brother, daughter or grandson can do IT!”
This is a statement I hear every day from people I talk to about our services. If you happen to have an experienced and professional web designer in your family, then lucky you! But chances are your relative isn’t as clued-up as they say they are…
The rapid development of the internet has created plethora of wannabe designers and developers. I still come across websites which look like they were developed with WordPad and they make me really sad! I’m talking about websites with just a few pages here; colours all over the place and with a navigation looking like a five-year-old has done the job!
These shoddy ‘web development’ offerings bring down the rest of the industry. Even some big telecommunications companies (mentioning no names) are belittling professional web designers by offering cheap websites, that look cheap as well.
I love the internet and would love to avoid seeing websites that would make me squirm….so let’s get rid of the wannabes and those very dull websites. Let’s instead make the web beautiful with professional website design that reflects the aspirations of your brand.
Dennis Ritchie, RIP
Pioneering computer scientist Dennis Ritchie has passed away at the age of 70. Ritchie was a father of both the Unix operating system and the C programming language.
While unknown to many, his tremendous contribution to technology, both directly and indirectly has affected the lives of most people in the world. Virtually all software in use today from web servers through to your phone and even your microwave can be traced back to his work.